bc66 Privacy Policy
At bc66, your personal information is an asset to us — we handle it with the utmost care and protection so you can play with peace of mind.
What information we collect
We collect various types of information for the purpose of registration and service delivery on the bc66 platform. The following types of information may be collected:
Personal identification information
Information you provide during account registration and identity verification:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
Financial and transaction information
To process payments and ensure financial security:
- bKash, Nagad or Rocket account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Betting history and transaction records
Technical and device information
Information collected automatically while you use the platform:
- IP address and device identifier
- Browser type and operating system
- Cookies and user session data
- Navigation patterns and duration on the site
Communication and support information
Information provided during customer service and support:
- Live chat conversation records
- Details of communication via email
- Complaint and feedback information
- Records of account-related requests
How we use your information
bc66 uses your information only for legitimate and necessary purposes. We may use your information for the following reasons:
- Account management: To complete your registration, verify your identity, and keep your account secure.
- Payment processing: To carry out secure financial transactions via bKash, Nagad, Rocket, and bank transfer.
- Customer support: To resolve your requests and issues via 24/7 live chat and email.
- Fraud prevention: To detect suspicious activity and ensure the security of the platform.
- Responsible gaming: To identify excessive gaming tendencies and provide the necessary support.
- Service improvement: For statistical analysis to improve platform performance and user experience.
- Legal obligations: To maintain records required to comply with applicable laws and regulations.
- Communication: To notify you of important information regarding your account, bonuses, or services.
Cookies and tracking technologies
The bc66 website uses cookies and similar technologies. Cookies are small data files stored on your device that help improve the functionality of the site.
Essential cookies
Essential for the core functionality of the site — login sessions, security verification, and payment processing. These cannot be disabled.
Analytical cookies
Used to understand how users interact with the site. This information is used to improve the quality of services. You can disable these if you wish.
Preference cookies
Stores your preferences for language, theme, and personalised experience. These can be managed from your browser settings.
Most browsers accept cookies automatically, but you can change your browser settings to reject cookies. Keep in mind that disabling certain essential cookies may affect site functionality and make it harder to use key features such as login and payments.
Sharing information with third parties
bc66 does not sell or rent your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:
- Payment service providers: The minimum necessary information is shared with bKash, Nagad, Rocket, and banking partners to process transactions.
- Technology partners: Trusted technology service providers for the technical operation of the site, who operate under strict confidentiality agreements.
- Legal authorities: In response to court orders, legal investigations, or legitimate requests from regulatory bodies.
- Fraud prevention agencies: When required to investigate suspicious transactions or cases of fraud.
- Business successors: In the event of a company merger or acquisition, the terms of this Policy will continue to apply.
Our commitment: We never share your information with advertisers or third-party marketing agencies without your consent.
Data security measures
bc66 applies industry-standard security technologies to protect your information. Our security framework is as follows:
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology.
Firewall protection
An advanced firewall system prevents unauthorised access.
Regular audits
Regular system testing and vulnerability assessments by the security team.
Secure storage
All data is stored on secure servers with strictly controlled access.
Data retention period
bc66 retains your information only for as long as necessary. Retention periods are determined according to the following criteria:
- Active account: All information is retained for as long as your account remains active.
- After account closure: Certain information is retained for a defined period to fulfil legal and regulatory obligations.
- Financial records: All transaction records are retained for a defined period as required by law.
- Cookie data: Session cookies are deleted when the browser is closed; persistent cookies are automatically deleted after a set period.
- Matters under investigation: Relevant information is retained until an ongoing investigation or dispute is resolved.
Once the retention requirement ends, we securely and permanently delete or anonymise your information.
Your rights and controls
You have important rights over your personal information. bc66 respects these rights and helps you exercise them:
Right to access information
You can request to know what information bc66 holds about you at any time. We will provide that information within a reasonable timeframe.
Right to correct information
If any of your information is inaccurate or incomplete, you can request a correction. This can be done via account settings or through our support team.
Right to delete information
In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to object to processing
You can object to certain uses of your information, particularly in the case of marketing communications. We will respect your request.
Right to data portability
You can request to receive your information in a structured, commonly used format.
Right to restrict processing
In certain circumstances, you can request that the processing of your information be temporarily restricted.
To exercise these rights, please contact our support team. We will respond to your request within a reasonable timeframe. In some cases, identity verification may be required.
Privacy protection for minors
bc66 strictly follows a 21+ age policy. This platform is for individuals aged 21 and above only. We do not knowingly collect or process personal information from anyone under the age of 21.
If we become aware that a minor is using our services, we will immediately close that account and delete the associated information. If you have any concerns about the protection of minors, please notify our support team.
Changes to the policy
bc66 reserves the right to update this Privacy Policy as needed. For any significant changes, we will:
- Publish the updated policy on this page.
- Clearly state the date of the change.
- Notify registered users of important changes via email.
Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.
Privacy contact
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. bc66's dedicated privacy team is always ready to process your request.
Privacy and data protection support
Email (24/7 support):
[email protected]We provide support in both Bengali and English. For immediate assistance, use live chat.
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