Most Frequently Asked Questions
Answers to all your questions about bc66
Deposits, withdrawals, bonuses, or support — whatever you want to know about using bc66, you will find all the answers on this one page.
Whether you are new to bc66 or a returning player — many questions come to mind, from managing your account to the payment process. We have grouped the most common questions into four sections and answered them in plain language — customer support, bonus terms, withdrawal rules, and the deposit process. If you cannot find what you are looking for here, contact our 24/7 live chat directly.
All Q&As
Customer Support
bc66's customer support team can assist in both Bengali and English. For players in Bangladesh, reaching out in Bengali is the easiest option. Just write in Bengali when messaging via live chat or email, and our agent will reply in Bengali.
To get a faster resolution, keep a few things handy before contacting support — your registered email or mobile number, the date and amount of any transaction involved, and a brief description of the issue. The more specific the details you provide, the faster the agent can resolve the problem.
bc66 uses two support channels — live chat and email. Live chat is the most effective for instant resolution. For detailed issues, you can email [email protected]. There is no phone or any other channel.
Yes. bc66's support team is active 24 hours a day, 7 days a week — day or night, holidays or working days. You can reach us via live chat or email at any time according to Bangladesh Standard Time (BST, UTC+6).
If the issue is urgent — such as a transaction being stuck or not being able to log in — live chat is the fastest option. If you want to report something complex with detailed screenshots or evidence attached, email ([email protected]) is more convenient.
Bonus Terms & Conditions
No. bc66's welcome bonus is available only once per player — tied to one name, one mobile number, and one payment account. Attempting to open multiple accounts puts all accounts at risk of being closed. Stay safe with a single account.
Wagering is calculated on the bonus amount only — the deposit amount is not added. Example: if you receive a ৳1,000 bonus, wagering = ৳1,000 × 25 = ৳25,000 in bets required. Only after that can you withdraw winnings earned from the bonus.
A bonus has an expiry period, and if the wagering is not completed within that time, the bonus is automatically cancelled. The specific expiry is stated in the terms and conditions at the time of claiming the bonus. So it is always a good habit to read the terms after claiming a bonus.
First create an account at bc66, then deposit at least ৳100 on your first deposit. The system will automatically add a 100% bonus to your account — up to a maximum of ৳8,000. That means depositing ৳8,000 earns you an additional ৳8,000 bonus, making your total balance ৳16,000.
Yes, there is an option to cancel a bonus. However, cancelling will also void the bonus balance and all winnings earned from the bonus. Your original deposit amount will remain with you. To cancel a bonus, let support know via live chat.
How to Withdraw Money
The minimum withdrawal amount at bc66 is ৳800. Requests below this amount are not processed. So check your available balance before submitting a withdrawal request.
No. For security reasons, bc66 sends withdrawal funds only to the payment account registered in the player's own name. The name and number provided when creating the account must match the withdrawal destination. Sending to a third party's number is not possible.
Generally, after a withdrawal request is approved, the money reaches your bKash, Nagad, Rocket, or bank account within 10 to 45 minutes. For bank transfers, it may take a little longer depending on the bank's processing time.
Before withdrawing winnings earned from a bonus, a 25x wagering requirement must be met — calculated on the bonus amount. Once the requirement is fulfilled, all the winnings are added to your regular balance and can be withdrawn under the normal withdrawal rules.
After submitting a withdrawal request, you can see the status in your account's transaction history. If you feel there is a delay, contact live chat directly with the transaction date and amount, and the support team will be able to give you an immediate update.
Deposit Questions
After logging into your account, go to the deposit page and select Nagad as the payment method. Enter the amount (minimum ৳100), then follow the instructions for your Nagad number and the transaction. If the deposit is successful, it usually reflects in your balance within a few minutes.
The steps to deposit via bKash are the same as other methods. Select bKash from the payment page, enter the amount and your bKash number, then approve the payment through the bKash app or by dialing *247#. Save the payment reference number — it will be useful if you need to contact support.
bc66 currently supports four deposit methods: bKash, Nagad, Rocket and bank transfer (including Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other popular banks). The minimum deposit amount for all methods is ৳100.
bc66 itself does not charge any deposit fee — the full amount you deposit will be added to your account. However, your payment service provider (such as bKash or your bank) may apply their own transaction charges according to their own policies, which are separate from bc66.
First wait a few minutes, as there can sometimes be a slight delay in server sync. If it still does not appear, verify in your payment app whether the transaction was successful, then take a screenshot of the transaction and report it to support via live chat. They will look into it promptly.
Still have questions?
If the answers above did not resolve your issue, our team is ready to help directly. For any problem — big or small — contact us via 24/7 live chat or email.
Log In NowLive Chat
Use the live chat button on the site for instant resolution. Support is available in Bengali and English, 24 hours a day, 7 days a week.
Email Support
For detailed issues or to send documents, email us at: [email protected]